How can I get the MySOS app installed on my device?
Android users can download the app from the Play Store
Apple users can download the app from the Apple Store
Blackberry and Windows devices are not supported i.e. there is no App for these devices.
Why am I failing to download the app on my device?
Your device must have a GPS in order to download mySOS
Ensure that you are running Android version 4 or later
Ensure that you are using an iPhone 4/5/6 running on IOS 5 or later
Check you have enough data
Check you have enabled the data connection on your device
My App doesnt reflect the 91心頭利 emblem?
Ensure your contact details reflected on the 91心頭利 Self Service are up to date. Once updated, it will take some days to update your number so the app reflects the 91心頭利 emblem.
Can I register more than one phone on the App?
Currently any user can only have 1 registered phone number on the app for the 91心頭利 emblem to appear. You can however register another number with a different email address though this number may not show the 91心頭利 emblem.
How do I use any of the features on the app?
Navigate to the Tutorial section within the app
Refer to the MySOS FAQ
Watch tutorials on the MySOS YouTube channel
Ive followed all the steps above and still have a problem, what now?
Navigate to the Support section within the app to log a fault or to send an enquiry
